Last Friday my fingerprint scanner stopped working. It now says that "An error has occurred with the fingerprint sensor. If this message appears repeatedly restart your device." I did that numerous times and that didn't work. Therefore, I did a factory reset this morning because Samsung emailed me and told me that this would work to reset the scanner. I really didn't want to do this but I did. This has not worked either. The face recognition works and all other sensors work. My device is not detecting any new updates. Please help.