Support

Open search

Fingerprint not registering

Highlighted
First Poster

So with the Feb update the fingerprint scanner is now a constant pain... Once you've registered a fingerprint and go to test it, it doesn't recognise it.... 

Never had a problem before the update 

 

1 REPLY 1
Highlighted
Superuser I
Superuser I

When I'm setting up my fingerprints I find it best practice to set them up as I naturally hold the phone and make sure some of my fingerprints are registered on all the four corners of the fps.

 

Also i set up 2 of the same fingerprint.

 

If a phone is still misbehaving after an update then I typically do the following.

 

1st option 》 Turn the phone off and then from a set series of button presses go into the phones system files and clear the cache.

 

2nd Ootion 》Back up and then remove any relevant Sd card and factory reset as a last resort.

 

3rd Option 》 Let a Samsung Experience Store or Samsung Service Centre have hands on.

 

I wish you all the best with this situation.

 

 

My advice comes from being a UK Samsung Phone Owner.
I have no affiliation with Samsung.

Current Phone ~

Samsung Note 10 Plus 5G _256Gb >_ Samsung One Ui 2.5/ Android 10.

Top Liked Authors