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finger print reader not working

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Apprentice

Hi any one else haveing problems with the scanner keeps crashing, restarting phone helps but its a pain

4 REPLIES 4
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First Poster
Same problem , finger print sensor not working
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Go to Settings, Advanced features, if digital sensor gestures is active, disable it, I read that it is having problems with S9.

 

Greetings from Spain

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Moderator
Moderator

Hi guys.

 

The issue will be addressed in a software update released as soon as possible, so please regularly check for software updates on your phones.

 

In the meantime, as RpBP says, disabling the feature is best at the moment:

 

  1. On the Apps screen, tap Settings.
  2. Tap Advanced features
  3. Tap the Finger sensor gestures switch to turn off the feature.
  4. Restart the phone.

 Say "Hello!" to the Community in The Introduce Yourself Thread.


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My finger print reader was fine until the latest update. Now it's hit and miss as to whether it works. 

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