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Don't Update to One UI/Pie!!!!!


I really wish I could turn back time and undo the frickin' damage I have done to my £800 S9+ 

I implore people to wait - as the One UI/Pie update I downloaded and installed last night is horrendous!!!


Issues noticed within 12 hours of the update.  


  1. The awesome little navigation bar that used to autohide, but appear when you swipe - has been taken away completely!  Now you either have some incredibly ugly icons, or horrible grey lines at the bottom.  Urg!  So I turned the icons off, and now it's a total guessing game for where I'm swiping and for what.  Because the pop up menu has been 'upgraded' and now doesn't pop up anymore - at all.  So - lose precious screen estate or gain it all but swipe randomly and hope for the best.  Ridiculous.
  2. Bixby - that evil data whore of an app - what a piece of *****.  The button is on the wrong side of the phone for most users, and every time you want to take a picture or watch TV - you inexplicably end up pressing the stupid frickin Bixby button.  Thanks Bixby - for interrupting my viewing when I simply want to turn the volume down.  Thanks Bixby - for getting in the way when trying to capture precious moments using the otherwise amazing camera....and losing the moment because I accidentally squeezed you for more than a microsecond - call that a long press???   Before this One UI update, users were forced to sign up for samsung account they don't want or need, to be able to simply disable that stupid button.  Until they long pressed it.  Or accidentally swiped too far left on their screens.  I hate Bixby - and to make it permanently switched on in the new update is just a kick in the teeth.  If users could remap the button, or better still turn it off completely, I'm wondering how many will!

  3. The updated has totally screwed up the menus and keyboard.  I bought the S9+ for the huge screen and ability to see lots of information on one screen.  Well thanks Samsung - your new update put that awesome quality in the bin.  Now you get over a 3rd of each screen taken up with a huge empty box with huge letters saying Settings Is this really necessary!!!!?
  4. Samsung has screwed up the multiwindow function.  Completely - broken.  You used to be able to swipe from the corners and sides to resize almost anything you were looking at or using.  I used to have 3 or 4 at a time.  Loved it.  Now broken.  There is a workaround - but you have to use the new (and awful) task manager.  

  5. The new task manager/recent apps.  Now it's not just more difficult to actually find the button without a huge hideous icon, grey line, or no menu at all, when you do get it, it very unhelpfully fills the whole screen with a preview of the app - you were *last* looking at.  Try it (those who've been afflicted by this crappy update) - see how annoyingly it spins to the app you last used.  Not the one you were just on.  Before the update - the last app you looked at was on top, and you could easily and smoothly flip through all the others like a deck of playing cards.  Not any more.  Broken.  Oh - and if you want multiscreen - you have to click the icon on the app in the preview.  BUT GUESS WHAT!  ***IT'S****BROKEN****  Yes indeed - click on split screen and your app gets shoved to the top of the screen.  Can't see it - can't use it - can't close it - no matter how many times you click on the unhelpful X button.  So let's try multiscreen.  Nope - let's try Pop Up.  Ahh - finally - now we get a screen we can move about - but wait - it limits the size to a box way too large and square.  Before the update - it was a nice small rectangle - perfect for watching TV and playing chess.  Can't do both anymore.  Can't multitask anymore.  Thanks Samsung.

  6. Did I mention how ***** Bixby is?

  7. Yes - there's more - Samsung have ruined the keyboard layout - now there's a huge gap underneath - total
    waste of screen space.Screenshot_20190207-113840_Chrome.jpg

  8. How about how they've screwed with the layout and settings of their previously fabulous camara app?  No longer are we treated to a lovely, simply intuatively named list of resolutions - now we have to mess about pressing extra buttons to get past all this tripe about aspect ratios.  Before - even the newest user to smartphones could see the best quality - is at the top - end of - no question - now they have to delve into multiple confusing submenus to get the best options.  Assuming they ever look again - used to be easy to get to.

  9. Hate what they've done with the way you choose photo formats - I use Pro 80% of the time - and now the menu keeps skipping past it because it's in the wrong place, and the wrong size font, with the wrong amount of spacing between the words.  ROLL BACK THE CHANGES!!!!
  10. I know - I'm bored writing this now - but I've also spent £800/$1,000 on a mobile phone less than a year ago - and now it's broken.  So on with the complaints.  Widgets are completely broken.  Screenshot_20190207-113920_Samsung Experience Home.jpg

    Can't add them, move them or delete them. See the white line around the app?  Can't move it to a new screen.  Can't resize it.  Can't delete it.  BROKEN!!!

  11. What else was there....ummm - yeah - I like the night mode.



245 REPLIES 245
Mine Says A320fxxu4crj1. I don't think I can , I disliked Oreo too.
New Member

Note 9 pie update ,

Battery is now awful below 50 % lasted me 3 hours at work today finding it on charge alot more ,

The screen glitches loads flickers 


Glad I made the misses update hers too 🤣🤣🤣🤣I'm a note fan from early days but during the note 7 exploding time period I ended up with the pixel xl gen 1 ,I have to say I missed my note edge alot but after few days the battery and unlimited memory and the camera was brilliant finally I got the note 9 and sad to say the camera and battery was better on the pixel xl ,shame the pixel 2 and 3 are just ugly phones 

I SO totally agree!!

Mine upgraded, and is now a brick to me (NOTE9). I've only had it a month, it going back. 

There is anothe thread you might be interested in; Samsung s9 android Pie Update Problems

@Maxozone Simply bring it to a Samsung service point or use the pickup service, I'm sure that they will solve that :smiling-face:

Thank you, I will look into that.

I have had the Note 9 for a month, I traded in my NOte4. What a mistake!  The update took effect the other day and now my wonderful little smart phone turned into a piece of PIE!

I called T-Mobile, they transfered me to Samsung; the only comments I recieved from Samsung was, "The phone cannot be reverted back in software to Oreo" & "that is the way it is" , I have the date, TOD, some before and afters.

I am looking into getting their attention by filing both a small claims, and also criminal malicious mischief charges. The cost to file in Clark county washington district court is minimal, however the cost to Samsung to defend itself will be considerable.  My hope is that I can make it a class action and get others, even globally, to jump in.  THe $ range for setting the classification is such that it would be a Class II felony, that is if it were only me involved. The classification in the State of Washington is $750-$5000 for class II. If others jump in the overall $ figure jumps and it would most likely jump to a Frist degree.  It would rest ultimately on the motion and argument set before the judge in the complaint/filing.

Here is a brief description:

You can file a lawsuit against Samsung US (I don't know them :winking-face: ) and I wish you the best of luck with your efforts, its correct that you can't downgrade to Oreo after upgrading the Pie, but if the device is bricked Samsung will definitely help resolving the technical issues.

If you really want to downgrade there are multiple non-supported ways with custom roms, please note that its extremely risky and you have a chance to permanently brick your phone, be warned :winking-face: (I won't link for safety reasons). Besides of that you won't get Supported updates anymore (Including security updates) from Samsung if you opt for that route. I know that in my country the loser always pays the legal fees.

Some of the changes made with Pie are actually not Samsungs choice but the one of Google (You will notice it with any other android brand), luckily Samsung has a comprehensive theme system that can be used to override most downsides.
New Member

totally agree


The service depot looked at it and said there is nothing they can do because it is part of the upgrade and it cannot be undone.


Legal fees in small claims would be at a minimum. Filing the larger one would have an initial cost of about $100 for filing fees and $50 for service to Samsung.  I'm not too sure they would want the notariety. 

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