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Can't transfer files from/to Galaxy S9

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SOLVED
First Poster

Hello, 

 

After updating my Galaxy S9 to latest Android version (G960FXXU7CSJ1/G960FOXM7CSJ1/G960FXXU7CSI6) I tried connecting my phone to my laptop running Windows 10 Home x64 v1903 & to my other laptop running Windows 7 Pro x64 v6.1.7601, but both my laptop failed in at giving me access to transfer files from my Galaxy S9. I tried the below points but still failing. The notification says that my cell in charging every time I connect it to mg laptop.

 

• I downloaded and installed the correct drivers for both windows.

• I enabled USB debbuging in the developer options menu

• I chose "Transfer Files" under "Default USB Configuration in the developer options menu

• I tried 3 different type-c cables

• I did a hard reset and wiped the cache partition.

• I tried other USB ports on both laptops

 

Can anyone help access my internal storage so I am able to transfer files from/to my S9.

 

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
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Voyager


Hello @jeandakach 

 

Quick fix please.

1. Install Smart Switch to your computer (sometimes ,requires necessary drivers for PC/laptop to detect the phone):

https://www.samsung.com/uk/getting-started/smart-switch/
https://www.samsung.com/global/download/smartswitchwin/

Restart the computer if required.

2. Install Smart Switch app from Google Play Store to your phone too.

3. Connect the phone to computer via USB cable.

4. Browse the Computer Drive/Explorer (press Win logo+E)

 

Thank you! ☺

View solution in original post

4 REPLIES 4
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Voyager


Hello @jeandakach 

 

Quick fix please.

1. Install Smart Switch to your computer (sometimes ,requires necessary drivers for PC/laptop to detect the phone):

https://www.samsung.com/uk/getting-started/smart-switch/
https://www.samsung.com/global/download/smartswitchwin/

Restart the computer if required.

2. Install Smart Switch app from Google Play Store to your phone too.

3. Connect the phone to computer via USB cable.

4. Browse the Computer Drive/Explorer (press Win logo+E)

 

Thank you! ☺

View solution in original post

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Explorer

If your Samsung Galaxy S9 can be detected by computer via usb cable, you can try the way below to transfer files from Samsung Galaxy S9 to computer easily. Here, you need a Samsung mobile manager tool. After you install it on your computer, start it. Connect Samsung Galaxy S9 to computer via usb cable. A deep scan later, all files will be displayed on program window. Then you can previw and choose them to transfer to computer.

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First Poster

There are several situations where a Samsung mobile phone cannot connect to a computer, the most common of which is that USB debugging is not turned on, and the other situations is that the computer is not installed with a USB driver.The step: enter the settings of the mobile phone → applications → development, check the USB debugging (entering USB debugging→ developer options).

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Anyone have any viable options for linux desktops?  The software noted in this response does not support linux

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