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Bixby not responding to voice or button.

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Apprentice

Bixby has stopped working completely. No voice response and no button response. There are only the three little dots at the top of the bixby section when I swipe right, no bixby world icon and no cog icon, either.
The "my bixby" card which showed my world ranking has also disappeared. 

One suggestion to wipe data and cache of all bixby apps did not help. 
Hope you can help?!

2 ACCEPTED SOLUTIONS

Accepted Solutions
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 Hi Jack, I was told to switch phone off and remove sim card and put it back in and turn phone back on. 

Bixby didn't work straight away.

I swiped to bring Bixby page on and touched the 3 dots at top right of page I found Bixby Home in the settings list (it wasn't there before) and was able to clear cache and delete data. 

After doing this the blue Bixby page came on screen! As he's completely wiped I've got to start again but yay, I actually really like Bixby! Hope this helps!

Lucy 

View solution in original post

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Might be an easier fix for people, but,  All i had to do was remove my samsung account from the phone and re log into it, and it brought me back Bixby and all that 

 

Hope this can help anyone

View solution in original post

20 REPLIES 20
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Apprentice
I am having the same issue!!
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Hi Jack, ok, I'm in a chat session about it now with Samsung so will update back here if I can sort it out.  

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Thank you!!

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Apprentice

Am having the same problem. 

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If alot of people are having the same problem maybe they have done something in an update or there is a universal solution i am glad that there are others having this problem on the same day tho 

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Mine was working last night. Only stopped this morning. 

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exact same as mine
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 Hi Jack, I was told to switch phone off and remove sim card and put it back in and turn phone back on. 

Bixby didn't work straight away.

I swiped to bring Bixby page on and touched the 3 dots at top right of page I found Bixby Home in the settings list (it wasn't there before) and was able to clear cache and delete data. 

After doing this the blue Bixby page came on screen! As he's completely wiped I've got to start again but yay, I actually really like Bixby! Hope this helps!

Lucy 

View solution in original post

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Hope my reply to Jack helps!
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