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Smudge on camera lens on the inside

(Topic created on: 20-03-2025 06:44 PM)
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MK0411
Apprentice
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There is a smudge on the inside of the smaller telephoto lens. 

Not noticed any poor quality photos as I do not use it that often. However, portrait photos appear very soft.

20250320_173530(1).jpg

There is a smudge inside the small telephoto lens. It affects the portrait pics a bit.

Does anyone have similar experience with their brand  new s25 Ultra?

5 REPLIES 5
GoanGeek
Samsung Members Star ★
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Hi and Welcome.

Probably condensation.

Try keeping it submerged in a bag of rice for a few days 😊

Unless it has a plastic cover on the lens
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BandOfBrothers
MegaStar
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Hello 👋 @MK0411 

If you feel the lens is defective then if your within your cooling off period have the phone replaced. 

If you out kf that period then use a Samsung Service Centre. 

My phone's lenses are clear. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

lminvti
Samsung Members Star ★
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Hi @MK0411

do you have any lenses protector on? If so remove it.

Personally, I think it looks like condensation, try to leave phone it dries, and NEVER put phone into rice.

If you think it's defect would reach out to samsungs repair services as @BandOfBrothers mentioned
RajeevPR
Helping Hand
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Sorry to say that, it's condensation. It's better to replace if itsin warranty. I face th same issue
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MK0411
Apprentice
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Thank you all for the reply
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