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Problems???

(Topic created on: 08-02-2025 09:30 PM)
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Anniegirl06
First Poster

‎08-02-2025 09:30 PM

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Anyone else having issues with the S25 Ultra?
Put my password and biometrics in and it completely locked me out.
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2 REPLIES 2
Piper123
Samsung Members Star ★

‎08-02-2025 09:42 PM

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Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Did you use SmartSwitch to bring your data over?

Your device would have asked you to set up a password and fingerprint when setting it up? It doesn't copy it over from previous devices via SmartSwitch.
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
Anniegirl06
First Poster

‎08-02-2025 10:31 PM

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Yes I used Samsung switch. I'd been using the device since Thursday, unlocking with both both biometrics and password until this morning when it wouldn't unlock with either
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