Data backup issues

[P8]

Anyone else having issues with Data Backup? Almost 2 weeks into my S25 Ultra and I'm finding that Apps don't appear to be backing up. Call logs, Calendar etc no problem but after 3-4 minutes I get notification that Apps couldn't back up. Only appears to be Samsung backup as Google backup is fine. Additionally the Samsung backup isn't automatically backing up daily as I believe it is meant to? Have done Soft Reset and removed account etc.Thanks in advance for any help.

[arianwen27]

I'm seeing the exact same thing. The daily auto backup seems to be broken in oneui 7. Manually triggering it works fine though. I can only assume it'll be fixed eventually. Brand new phone, brand new os, yet to have its first update

And yes I know how it works, it worked fine on my s22, I've not changed how I charge. Saying as someone will probs reply with tips to charge over night and use wifi. That's not the issue here

[P8]

Thanks for your reply. Manually triggering the backup isn't working for me, everything backs up apart from Apps, I get the message Data couldn't backup 🤷, hopefully a fix will be out in the coming months. I logged a technical issue report.

[arianwen27]

Have you tried opening the app settings for "Samsung cloud" and making sure all permissions are allowed? Worth a look

[P8]

Thanks for your reply, yes, I have checked that, I'm slightly reassured that I don't appear to be the only person affected, and hopefully it's just a temporary glitch with One UI7🤞

[TomB_1]

Yes I am also having this exact same issue. It won't backup overnight and refuses to backup over WiFi just saying it failed (tried several different locations/routers too). Luckily there is the option to backup via mobile data so I am having to manually do this each day. Clearly an issue that needs to be fixed soon because how few people know their phone isn't being backed up!

[P8]

Thanks for your reply. Hopefully it will be resolved over the coming months 🤞

[TGS68]

Exact same problem with S25 Plus since day 1. Google backup is fine. I have the AT&T model with Active Armor so when I disable that I can manually backup but not auto backup. Of course, I can manually backup with mobile data too, but that's ridiculous to have to do that. I hope Samsung gives us a fix soon.

[P8]

Thanks for your reply. 🤞a fix is out in the near future 🤞

[arianwen27 · Accepted solution]

Hey, mine seems to have started working. I kinda just signed out of my Samsung account on my phone and linked it again. Not sure if this helped but I started a backup, canceled it, backups said none, did a backup again, seems to work ever since