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Bluetooth connection problems

(Topic created on: 17-03-2025 09:19 AM)
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PaulB31
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My s25+ will not connect to apps via Bluetooth that my my s23 had no problems with? ie Android auto no longer allows maps to operate via USB connection. Motocaddy golf trolley app not pairing with trolley? None of these had issues with my old s23? I can connect my tab 7 to these apps. I have tried re pair etc, tried to clear cache in settings but will not allow [ greyed out? ]
2 REPLIES 2
AsadM
Moderator
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understand your frustration with the Bluetooth connectivity issues you're experiencing with your Galaxy S25+ compared to your previous Galaxy S23, @PaulB31. We’re here to assist you in resolving these problems.

To begin, let’s review some possible solutions to address the issues you mentioned with Android Auto, the Motocaddy Golf Trolley app, and other Bluetooth-related challenges:

1. Update Software and Apps

  • Ensure your device is running the latest software. Sometimes, issues can arise from outdated firmware. Go to Settings > Software update > Download and install to check for any pending updates.
  • Update your apps: Make sure that all your apps, including Android Auto and Motocaddy, are up to date from the Google Play Store.

2. Clear Bluetooth and App Cache

  • You mentioned you’ve already cleared the cache, but I suggest clearing both the Bluetooth and app cache again for better results. To do this:
    1. Go to Settings > Apps > Look for the app > Storage > Clear Cache.
    2. For Bluetooth, navigate to Settings > Connections > Bluetooth and clear cache from the Bluetooth settings section.

3. Check Bluetooth Settings

  • Remove previously paired devices: Sometimes, old pairings may interfere with new connections. Go to Settings > Connections > Bluetooth, select the gear icon next to old devices, and select Unpair.
  • Reset Network Settings: This will reset Wi-Fi, mobile data, and Bluetooth settings back to default, which may help resolve connection problems. To do this, go to Settings > General management > Reset > Reset network settings.

4. Android Auto Troubleshooting

  • For issues with Android Auto, I suggest:
    • Checking permissions: Go to Settings > Apps > Android Auto > Permissions and make sure all necessary permissions are enabled.
    • Test a different USB cable: Some cables might not be fully compatible with data transfer, leading to connection issues.

5. Motocaddy App Bluetooth Pairing

  • Ensure that Bluetooth is enabled on both your S25+ and the golf trolley.
  • If pairing issues persist, we recommend uninstalling and reinstalling the Motocaddy app, then retry the pairing process.

6. General Suggestions

  • Test the Bluetooth connection with other devices: If possible, try pairing with other Bluetooth devices to confirm if the issue is specific to the apps or your phone’s Bluetooth.
  • Factory Reset: If none of the above solutions resolve the problem, you might want to try a factory reset as a last resort. Please make sure to back up your data before performing this step. Go to Settings > General Management > Reset > Factory Data Reset.
Members_anMSrj8
First Poster
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I have tried all the suggestions in the list of things you sent, I had no joy with all of this. I as last resort did factory reset, this has now caused me even more stress as I have lost data. Photos etc. I now have a conflicting email address that is causing me problems? Although now I have android auto working as I wanted with Google maps. My motocaddy app is still not pairing with my trolley. This is unique to my new s25+ because it will pair as it should with my samsung tab a7. It is now very annoying that I buy a new phone and I now end up with the lost data too! Nothing but stress 😩 

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