WhatsApp

[Tina1502]

Hope someone can help. I am at my whitsend with trying to register WhatsApp. I have been in contact with WhatsApp but they are useless. I have 2 step verification enabled. Nightmare. I am not receiving an SMS message to verify the device. I am receiving other messages just fine. Call to verify cuts of after 1 ring. Message not received. Then told wait another 10 hours for another code that clearly won't arrive. I would happily live without WhatsApp but need it for work. I have no access to WhatsApp on any other phone. Any help would be appreciated.

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Sorry to hear of your issues. May I please ask, is this issue due to you're having a new device and trying to put WhatsApp on it?

If yes, did you use SmartSwitch to bring your apps across? If so then I would recommend you uninstall WhatsApp then reinstall it to make sure you have the correct version.

[Tina1502]

Yes, I have a new device but did a fresh install. I didn't use Smart Switch. I installed WhatsApp new.

[Piper123]

Ok good to know.

I presume that the mobile number held in 2FA by WhatsApp is the same as your current number? (sometimes it can be the simplest of things).

Failing that, at this point do you have the option to pop your SIM in another device and then set up WhatsApp on your new device to see if the SMS can come through?

Also worth checking your blocked numbers in your message app

[Tina1502]

Yes, the mobile number is the same. I am using an Esim, so it is difficult to do this.

[Tourbillon De La Vie]

Does registering viber or similar other app works? Did you restart phone 

[Tina1502]

Sorry for the late reply. My issue was with the 2 step verification. I did, for some reason, not get received. I spoke to my Internet provider but nothing was blocked. I have great reception so that was also no issue. I have given up on WhatsApp. I should never have accepted 2 step verification. Big mistake. Without it, an email or phone call would have verified my account. Anyway, thanks for your trouble in trying to help.

[GusB]

Is it going into spam?

[Tina1502]

I didn't know that existed. Thanks for the information.