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S24 ultra dead pixel

(Topic created on: 28-01-2024 06:46 AM)
7082 Views
AshtabS9Ultra
Mastermind
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So I have a dead pixel on my s24 ultra. The problem is I just can't be bothered will all the hassle of returning my phone I am so unlucky with phones and I get problem after problem, s23 was only one that didn't. It's one pixel towards the bottom of the screen and can only been seen on grey backgrounds on low brightness. Is it easy to get a replacement or do I live with it. I can't really be doing without a phone for a week while samsung sorts it and will I inherit something else? What do people think? 
24 REPLIES 24
GusB
Samsung Members Star ★
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Is It 100% a dead pixel or is it related to this vivid mode bug?

Have you changed display settings just to confirm?

Once certain it's faulty, there's no way I would be accepting that and despite the hassle, opt for a replacement.
**Photos IG: @slappa_da_tubs | Videos YT: @gusbandicoot **
Blessed4life
Black Belt 
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Good morning, if I were you, I'd return the device for a replacement as the fault could get even worse. Don't wait any longer than you have to, call customer service.
AshtabS9Ultra
Mastermind
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I know what you mean just so much hassle but only a day old
AshtabS9Ultra
Mastermind
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Yea it's there. It's probably a stuck pixel as it just glows white you have to pixel peep to see it but it's there
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GusB
Samsung Members Star ★
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Ergh..sorry mate that sucks...shouldn't accept that on such an expensive device, that dead pixel will bug you for the entire ownership if you don't change it!
**Photos IG: @slappa_da_tubs | Videos YT: @gusbandicoot **
AshtabS9Ultra
Mastermind
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I know what you mean I just have so many issues with my phones. My s23 ultra had dust in the lens I chose to ignore it and to be fair I forgot about, I have had 3 s20fe with green tint, one s20 with green tint, a 14 pro max with sticky out sim tray mate the list goes on and now this lol
GusB
Samsung Members Star ★
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That is seriously unlucky...to date...I have had the exact opposite experience with Samsung phones which is why I've stuck with them for the last 5 years!

Your choice of course, but better to decide sooner than later
**Photos IG: @slappa_da_tubs | Videos YT: @gusbandicoot **
Blessed4life
Black Belt 
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Better the hassle & better safe than sorry, considering you paid so much money for it.
AshtabS9Ultra
Mastermind
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Very true I'm going to ring them layer