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S24 ULTRA Battery drain Issues is terrible

(Topic created on: 07-04-2024 12:11 PM)
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Aasish77
Journeyman
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I am really disappointed with extreme battery drain in my S24 ultra. With 14 hrs total use the screen time is 2 hrs and standby is 12 hrs the battery is already down to 30%. I don't think it should be this is right. I had high expectations from s24 ultra but this is really bad. I have seen really good reviews on s24 ultra but having faced this issue I am really disappointed.  May be my device is faulty please help me with a replacement.  I paid 2200 AUD for this phone not to face this issue. DISAPPOINTED. 

48 REPLIES 48
Star_girl
Samsung Members Star ★
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Idk but I am really happy with my phone's battery life.
I can stretch to the next day if I charge it about 95% and with moderate usage.
Heavy use might drag it down to a bit over 6-7-8-9 hrs, while camera is the real battery eater.
WhatsApp video calls and the camera are the real battery eaters, otherwise even if I am watching lots of videos the battery on this phone holds up really good for me.

You have to use Device Care to put apps to sleep, clean memory and optimise your system.

Download Good Guardians app
and use it as well.

Perform a wipe partition cache on your phone and use the restart button once or twice a week.
Piper123
Samsung Members Star ★
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Hey there

In addition to the super comments above from @Star_girl, from my own perspective I get about 8 hours streaming, 2 hours of usual screen use (Inc frequent tapping on screen) and say 30 minutes of call time and still easily get a day's usage.

I agree that your battery drain appears excessive. Most likely you either have an app or apps using excess battery in the background OR your device is new and still going through its learning pattern.

I suspect it is rogue apps using battery so please go to:

Settings
Battery
And see what is using the most. Is this what you would expect or is there an app or are there apps using battery that you are not expecting. This is usually the cause of high battery drain, not the device itself.
Star_girl
Samsung Members Star ★
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This is today. I have 47% after 8 hrs.1712515650036.jpg
Aasish77
Journeyman
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Can you post the battery usage as well please like sot and screen off. Thanks

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Aasish77
Journeyman
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1000009560.jpg

 here is the usage

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Aasish77
Journeyman
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Also I cannot find the good guardian app. 

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PaulM1
Moderator
Moderator
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Hi, @Aasish77. You can get the Good Guardians app from Galaxy Store:

https://galaxystore.samsung.com/detail/com.android.samsung.utilityapp

Looking at your graph, I'd say that Always on Display battery usage looks a bit higher than I'd expect. 

The Always on Display on your S24 Ultra can be set to show automatically (e.g. it would show all the time unless your phone detects that it's in a dark place such as a purse or pocket).

To toggle this on, please go to Settings > Lock screen and AOD > Always on Display > Toggle this ON > When to show > Choose Auto.

I can see that you're getting a lot of Screen off time; this can include using your apps in the background (e.g. background playing of music).

The guide below, courtesy of Samsung US, will help you put some apps into Sleep or Deep Sleep:

https://www.samsung.com/us/support/answer/ANS00088422/

Please let us know how you get on.

Leofurda
Journeyman
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That's not a thing and you should know it. The real consumption is since last charge, not when you charge your phone over the day and maybe even use it on the screen while charging. 8 hours SOT is not realistic. The battery drain is when you charge your phone to 100% and go out without a charger, so you will never ever get 8 hours SOT. Do your own experiment and you'll see that the "Today" drain is completely misleading. When people say "the battery is draining too fast", means it drains over the day from 100% without charging it. Samsung added that "Today" statistics exactly to mislead you and convince people like you that they have good battery life. No, it's not the same thing. Use it without a charger from 100% and when you're at 20% you'll maybe have 4 hours SOT. Wake up.

Leofurda
Journeyman
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It's true. I could go through 2 days with normal usage without having any stress, but since the last software update the battery drains way faster. Don't listen to these people, you didn't do anything wrong that you don't have whatever good guardians and obscure apps. Your battery is supposed to last longer without any apps and tricks. Do the wipe cache partition from time to time, some restart, but don't install weird apps that need battery to "save" battery. Crazy.