S21 Ultra motherboard burned after update 6.1

[Marwa94]

Hello samsung community. 

So my problem is very big, I have done the update 6.1 last Saturday and since then my phone stopped working, it have S21+ ultra full functioning never damaged. And out of nowhere Samsung decided to burn it. 

As you can understand it's out of warranty and now I'm lost and very upset I just lost all my data and everything as a foreigner even my lawyer number is lost...My Afm my amka my papers my documents everything is in my phone even my work I have client numbers and they are lost. 

I went to a shop in xaidari they told me out of warranty pay 459 euros! 

So Samsung burned my phone and I have also to pay them... this is crazy for real I don't know I feel like I'm getting a heart attack with all this stress...

Thank you Samsung ! This how you treat your customer for real bravo what else I can say

[GeorgiaP_]

Good morning! I would suggest you contact Samsung customer service on the following phones:

Greece:
- 80111 7267864 (From a landline or mobile phone based on your provider's price list. To avoid additional charges, look for information on the charges for calls to 801 on your provider's website or on the EETT Price Observatory HERE )
- 210-6897691 (from a landline or mobile phone & charge based on your provider's price list)
Cyprus: 8009 4000 (toll free)

General Support | Mon-Sun: 08:00 - 00:00

[drlove2]

Τώρα σώθηκε...

[chris_S21U]

Μα πως μία ενημέρωση μπορεί να κάνει τέτοια ζημιά; Σε μαγαζί στο Χαϊδάρι λέει αλλά γιατί δεν ρωτάει και σε κάποιο εξουσιοδοτημένο σέρβις; Πάντως φαίνεται αρκετή η ζημιά που έχει υποστεί.

[Marwa94]

The shop called Smarttech, she just scanned the IMEI and when she saw that it's out of warranty she told Mr to pay... I called samsung they promised me to call me back in 24h and still nothing... tora I have to go to a shop in Athens maybe the can help... a mess my phone never fell never , i don't even have a micro scratch on it after almost 3 years and now it's burned with an update... krima no words to say just be careful with any update I will keep posting if I have any news about it.

[chris_S21U]

Ιt gives me a terrible impression that an update did such damage... I hope a solution is found...
I have it too s21 I've never had such a problem...
Sorry about my English I'm not that good. Let the Translation be well Google.

[chris_S21U]

However, I would suggest authorized service Samsung.

[Marwa94]

Your English is super. Believe me I got shocked I didn't believe my eyes when I understood that my phone will never open again, I tried to press power button and volume up and after the down after I put it in charge. I watched all youtube I was reading articles hoping that I can turn it on somehow . I lost my mind... I'm using samsung since the galaxy serie this is the first time in my life I get such problem.. i bought it 1.300 euros... let's see what they can do for me ... it's their problem they need to help me somehow

[chris_S21U]

I have the exact same model, that's what I paid too, I understand the shock and for anyone who has had this happen to them, it's heavy. I completely agree that something must be done.

[chris_S21U]

I really hope with all my heart that a solution is found, I wish you the best!🤗🤗🤗