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No Internet access

(Topic created on: 21-09-2024 09:07 AM)
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LDSZ
Apprentice
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Anyone having issues where you can connect to the WiFi but there is no Internet access? 
I have a s24ultra and I'm having this issue. 

But I have a Redmi9A that can connect to the wifi and my laptop also connects. But the s24ultra can't access the Internet for some reason. 

And I've tried all the troubleshooting steps available. It just randomly happened. I've now also checked my Pixel 6 and that also cannot connect to the Internet. But the Laptop and Redmi9A can. 
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25 REPLIES 25
Piper123
Samsung Members Star ★★
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Have you changed your WiFi password or router recently?

Might need to "forget" your WiFi on your S24 Ultra and then reconnect to it.
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
JAMES4578
Samsung Members Star ★★★
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@LDSZ Some other ideas:  Go to Settings - Connections - Wi-Fi - Tap the cog next to your router -view More , select the MAC Address Type and set this to Phone MAC. If the issue persists, could try pressing the Volume Down and Power buttons together for around 10 seconds until the phone restarts, the reason being that this will refresh the software and address any issues that might be causing problems.  Take it you have  now  rebooted Router.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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LDSZ
Apprentice
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Well the phone does connect to other WiFi connections. So must be something to do with he router maybe
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LDSZ
Apprentice
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No haven't changed password. It just randomly dropped out just as I was using the phone, then never reconnected. I also tried to forget network and re connect but still doesn't work. I've just gone out and other wifi networks connect but just not mine
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Piper123
Samsung Members Star ★★
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Then it is unlikely to be your device I'm afraid.

Are you using 2.4 or 5ghz for example? Sounds more like a router issue.
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
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Robin999
Legend
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Maybe yes. Try rebooting it first. Then go into the configuration page online and check there's no IP address conflict between the two devices and check what frequency (5ghz or 2.4ghz) they are using. What router is it btw. Can it handle alot of connections?
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LDSZ
Apprentice
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Well my in my router settings the current wireless channel is showing as  1 (2.4 GHz), 36 (5 GHz)
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Members_YuZUc7D
First Poster
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Same problem since 3 days. S24

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PapaJimbo
First Poster
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I just upgraded to the Samsung S24+ and the WiFi connection was working great, but just recently the phone will still connect to the WiFi by it connects without Internet. I have also tried everything, but no luck. I can connect to the WiFi outside my home and at my kids homes without issue. All of my other devices connect without issue including my Samsung Tab A9+ tablet. Both Samsung devices are running Android 14. I have the Google Mesh WiFi in my home, and I have also reset the mesh network. Have you found out anything yet?

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LDSZ
Apprentice
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My issue was actually occurring due to Nowtv network issue. The Openreach engineer told me a lot of Nowtv customers were having the same issue. A fix was applied a day later and everything was working fine again. Not exactly sure what the problem was but it only affected my Samsung device.
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