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Mobile Data Connection issues

(Topic created on: 04-06-2024 09:45 AM)
1106 Views
TheBigRed
Journeyman
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Hello All,

I had my s24 ultra in February this year and I am currently on tesco mobile sim only contract.
The issue I have is that I am constantly having issues with not getting any mobile data, either in the city I live or in any city or town when I step foot out of where I live.
I have followed the following troubleshooting steps:

1. Cycled phone on and off
2. Cycled phone through restart 
3. Repeatedly Cycled airplane mode on and off 
4. Sim out / Sim in
5. Sim out / phone off / phone on / Sim back in
6. Switched Sim trays
7. Cycled Sim on and off repeatedly
9. Cycled data networks repeatedly from 5g / 4g etc down to 2g and back
10. Reset data networks, repeatedly 

Has anyone else had any issues similar and has a fix regardless of the network you may be on?
Tesco mobile tech support have not been much help and I'm wondering if I need to somehow rule out the handset but I wouldn't know how to do that.

Any help would be appreciated...👍👍👍
14 REPLIES 14
Tourbillon De La Vie
Samsung Members Star ★
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Did you try a sim from different provider? Is the phone meant for UK market? 

TheBigRed
Journeyman
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Hello, thanks for replying.
Yes phone is for the uk market but I haven't tried a sim from a different provider, that would be the last thing to try I think.
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Piper123
Samsung Members Star ★
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Hey there

For my sins I too have noticed a weakening connectivity in the S24 Ultra. When I got the device in January, worked fine, today at home I need WiFi calling on downstairs. Fine upstairs.

I have Reset Mobile Network Settings and my provider updated the APN but to no avail.

So I do believe this to be a software issue myself......
S24 Ultra
TheBigRed
Journeyman
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Thanks for that, I can't believe that'll be easy to get rectified...🤦🏼‍♂️🤦🏼‍♂️
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Piper123
Samsung Members Star ★
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It'll need a software update from Samsung.......
S24 Ultra
TheBigRed
Journeyman
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I hope they push it out soon...👍👍
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Piper123
Samsung Members Star ★
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Samsung Form Book? Wouldn't hold your breath, depends if they are aware and if enough have raised the issue.

From experience you tell Customer Service and it goes nowhere.
S24 Ultra
TheBigRed
Journeyman
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That's what I thought
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Deanbed
Helping Hand
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I got my s24 ultra on a Tesco mobile sim in Feb too, I have not had the issues you have. Try going back into the store & mention your issue, I have known the guys in our local Tesco for years & pop in for a natter especially if I am unsure of something on the phone.