Live transcript is not working

[BenzS24]

Live transcript is not working, showing the microphone icon on the middle, it receives the voice, but there is no transcript. I tried in Safe mode and also Factory reset, even then it is not working. It is really more disappointing. Please give the solution as soon as possible. 

[Moderator]

I welcome you to the official Samsung Italia Community, BenzS24. 🤝

I'm sorry for what happened. Does the situation occur by selecting a particular language, or with all of them?

Are you referring to the call function?

Are you following these steps?⬇️

https://spr.ly/66080TqAe

Has the function never worked, or do you experience the inconvenience following a specific event?

Please reproduce the anomaly and within three minutes, send us an error report, following these simple steps: 

- Open the pre-installed Samsung Members application

- Go to Support

- Select the item Report an error

Next, you will need to enter a detailed description of the fault and attach the system log data by ticking the box at the bottom ‘Send system log data’ and finally select ‘Always’.

Our Research and Development Team will be able to examine the fault by analysing the system log data and provide you with feedback as quickly as possible. 

Let me know, i remain at your disposal. 🤝

Have a nice day

Jessica_A

Samsung Community Expert