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Latest update for s24 Ultra. Screen problem

(Topic created on: 18-05-2024 08:35 PM)
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Malina12
Apprentice
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The screen after latest update doesn't want to turn off automatically after using phone. I set screen shut 30 sec after use but still screen is on. 
I have to use physical button to turn screen off.

7 REPLIES 7
GoanGeek
Samsung Members Star ★
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Hi

Is the below setting Off , as it will override the other one.

Ok. Wrong stuff.

Is your phone screen clean near the camera hole. As it might affect the sensors.1716061557825.jpg
"WI-FI went down for five minutes, so I had to talk to my family.
They seem like nice people"
Malina12
Apprentice
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Yes. Before update which I did yesterday everything was normal. Today this problem came out.
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BandOfBrothers
Samsung Members Star ★★
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Try a soft reboot by turning the phone Off and On @Malina12 

And if necessary try Safe Mode  > Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then ling hold on Turn Off to get to Safe Mode. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Malina12
Apprentice
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@BandOfBrothers Thank you for your help. At least I will turn it off and on again.
I am not sure if I am allowed to do experiments as this phone is on credit.
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BandOfBrothers
Samsung Members Star ★★
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The process of Safe Mode will have no detrimental effect on the phone @Malina12 

This is a troubleshooting step created by Samsung. 

Another known step is > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Malina12
Apprentice
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I restarted phone and now screen is working properly as it should.
Thank you for helping me 😎
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Redmichaelf1
Apprentice
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