Cannot hear person in calls

[Gary100]

Hi

I have an S24 and for some reason today when I make a phone call I cannot hear the person at the other end, but they can hear me perfectly fine. I can't even hear when the phone is ringing when I dial it. The audio works fine on everything else, and I can also make WhatsApp calls and hear perfectly fine, but if I just try to do a normal phone call it doesn't work. Is this a known issue and if so is there a way to get it working again?

I put my SIM card in my old S20 and I can make and hear calls perfectly fine so it is not a SIM card or network issue. I also downloaded the Google phone app and having exactly the same problem with that.

Thanks

[1Bruce2Willis]

OMG you are a genius!!

S22, couldn't hear anything during phone calls, what's app and other communicators were fine.

^^ this worked!!

Thank you

[Fuzzychops]

Thanks so much for this advice. It's finally resolved my issue 😀

[webtq]

For me nothing worked on the list of things to try but eject sim whilst phone was on and immediately re install fixed it for me

Issue, no audio of incoming or out going call not over normal speaker, loud speaker, bluetooth nor wired headphones. But in all cases user on the other end could hear me on all tests, whatsapp calls worked fine

[ziggymd]

This actually worked for me thanks a million

[MelvatronLDN]

Yeah this works! Good catch
You dont need to change networks though, just change the band to "2G-only" temporarily, then switch back.

Upon further testing, looks like its a random 5G registration problem.

It seems these methods forcibly make the handset (or number) do a new registration with the nearest cell tower and thus call connections work properly again.

Turning phone off/on or airplane mode off/on by itself doesnt seem to work as registration info appears to remain saved.

[garrymc]

I'm currently having this problem just started today did anyone find a solution to this without factory reset?

[andytucks]

This worked for me! This was driving me nuts thanks for sharing! 😁😁

[nannycrochet]

My husband is having the same problem he can make and receive calls but cant hear anyone and he's lost internet

[LB1919]

This worked for me! Thanks for advice.

[Adityakumar4u]

This worked for me as well. Thx. However, I didn't try mobile network change suggestion made by other users.. may that work as well.