Warming Camera fault, only front camera

[AceKing01]

Hi,

When I use the camera on the back it works! But when I chose the front to make a selfie etc. then I got this warming!

If I restart the app then the message comes back immediately. Most likely, because it remembers the last camera position. when i delete the cache and data it works again. Yes, I also reset the camera. do you have any advice? the self-diagnosis also gives an error (on the front camera)

[Ajay-A · Accepted solution]

Hallo @AceKing01,

Thank you for your message. When everything is up-to-date and the error message comes back after deleting the cache and with the self-diagnosis we recommend to go to one of our Service Centers. My collegue can personal take a look at it and do a repair when necessary.  See the link below for the locations and to make an appointment. Let me know if you need more information.

https://bit.ly/2CKz9mr

With kind regards,

Ajay