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Stuck/Burned pixels on my S24 ultra

(Onderwerp aangemaakt op: 04-01-2025 02:36 PM)
352 Weergaven
Qubs
First Poster
Opties
I bought my S24 ultra less than 6 months ago, I woke up today to see faulty/Burned/stuck (couldn't tell what they are) pixels on my screen. I have tried multiple methods to fix such as checking for updates, restarting my phone, restarting my phone through safe more, I tried JScreenFix and have confirmed it's a display problem through settings and the *#0*# dial. 

I tried contacting support sadly no response as of yet but that might be because it's a Saturday. Anyways if anyone has any idea what might have caused this or if there is a fix I would appreciate it. I will also attach a picture as I'm unsure what to call the problem 

image


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Oplossing
Ajay-A
Community Manager
Opties

Hallo @Qubs,

 

Thank you for your message. I can understand your concern. Are you sure it is not something on the surface. See the link below for cleaning advice. Feel free to send us a message again with if it works.

https://bit.ly/46T5jqS

 

With kind regards,

Ajay

Community Manager

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3 Antwoorden
Jimboo84
Black Belt 
Opties

@Qubs 

Many views on your post but Samsung not replying...

Use the "Email the CEO" function and drop them a written message via the Samsung website directly. Burned-in screen is a product issue. 

Oplossing
Ajay-A
Community Manager
Opties

Hallo @Qubs,

 

Thank you for your message. I can understand your concern. Are you sure it is not something on the surface. See the link below for cleaning advice. Feel free to send us a message again with if it works.

https://bit.ly/46T5jqS

 

With kind regards,

Ajay

Community Manager
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weeeee
Voyager
Opties
Hi
I don't know if this will work, but you can use a pixel restore video on youtube. Put on for a few minutes or so..
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