I cracked my screen now I need new one I have warranty but how doit I got itused

[haydenjayden]

I need new screen I have warranty but I bought is used so I don't have the receipt I live in belgium pls help

[Ajay-A · Accepted solution]

Hallo @haydenjayden,

Thank you for contacting us about this. I will gladly help you further! The S24 came out 1,5 year ago, so still within 2 years. When you use our pick-up service, they will usually look at the age of your phone through your IMEI-number. Only when in doubt they will ask you to e-mail them the proof of purchase. See the link below to submit your S24 for the pick-up service. When you have further questions, feel free to send us another message.

https://bit.ly/3J4HpwQ

Met groet,

Ajay