Geen 5g S24 Ultra - Telenet netwerk

[ernestolopes]

Anyone else with no 5g access using S24 ultra?

[Namorvo]

Hallo, ik heb een S24 Ultra (Proximus abonnement) en heb 5G. Ik raad je aan om eens na te kijken of er 5G in je abonnement zit, als dit het geval is moet je ook nakijken in instellingen of 5G aanstaat ('Verbindingen'-'Mobiele Netwerken'-'Netwerkmodus'). Als je dit hebt nagekeken kan het ook zijn dat er op je locatie nog geen 5G beschikbaar is...

[ernestolopes]

If I switch back to my s21 ultra, everything works fine under the same circumstances. So something's going on with the new device 😕

5g is activated, I'm under coverage.

[Jimboo84]

@ernestolopes 

Reset your APN ==> Settings - Connections - Mobile Networks - Access Point Names - tap 3 dots "Reset to default". Restart your phone, 

If it doesn't work contact Telenet for this particular S24 issue

[Ajay-A]

Hallo @ernestolopes,

Did the above mentioned advice worked? 

With kind regards,

Ajay 

[s24user123]

S24+ here. No 5G with telenet one..

[ernestolopes]

If you find a fix, please let me know

[Ajay-A]

Thank you for your response ernestolopes,

We can then monitor you remotely through our "Remote Assistance" service. When you make an appointment for a Remote Assistance session, my colleague can check the settings and make adjustments where necessary. See here for more information: https://bit.ly/2OhhbuU

With kind regards,

Ajay

[ernestolopes]

Hey, ok, apparently I need to call the service centre to have the remote access code. I'll do this later today. Thanks!!

[s24user123]

So I’ve talked to my carrier and we put my sim in another phone and 5g worked instantly. Telenet points to Samsung for an issue..