Can't change language for Members app

[MidnightHyp3]

I just came back to Galaxy with the S24 Ultra and I'm in Belgium. I however can't choose the language between Dutch, English and French. Any way to change it? 

[Ajay-A]

Hallo @MidnightHyp3,

Thank you for your message and congratulations with your purchase of the S24 Ultra! Did the factory reset resolved the issue? If not, than it could be you purchased a Non-Benelux model. We then recommend to contact your seller about this, to check what is possible within their terms & conditions.

Please feel free to send us another message when you need more information.

With kind regards,

Ajay 

[MidnightHyp3]

Factory reset didn't help unfortunately. It is a benelux model since I bought it from Proximus and the cashback at that time was exclusive to benelux, which I managed to qualify for. Will there be any option in the settings to actually change the language to what we'd like? It'd be so much easier.

[Ajay-A · Accepted solution]

Thank you for your response MidnightHyp3,

We can then monitor you remotely through our "Remote Assistance" service. When you make an appointment for a Remote Assistance session, my colleagues can check the settings and make adjustments where necessary. See here for more information: https://bit.ly/3f8MWUL

With kind regards,

Ajay