21-02-2023 09:24 PM in
I purchased the S23 Ultra with the trade in option. I unfortunately entered the wrong model, (I want to trade in a Note 20 Ultra device but I put S21 Ultra by accident). The order has already been dispatched so I can't cancel it. The IMEI number and storage is correct however. What would be the best course of action? Do I have to return and make a new order or can I send the phone anyway and just pay the difference (the Note 20 Ultra is worth less than the S21 ultra)?
21-02-2023 09:33 PM in
21-02-2023 09:56 PM in
11-08-2023 12:55 AM in
I've just done exactly the same thing. Sent the screen shot of new phone order to my bro and he's come back and said that's the wrong phone for trade in. What happened with yours? Did Samsung reject the trade in or did you contact them?