05-03-2023 07:29 AM in
I am unable to change the lock screen type. I currently have the password and want to change to the pin however all other options are grayed out for selection. I have the s23 however I noticed the issue on the s22 as well. I've power cycled the device, cleared the credentials, reset network and all settings as well as factory reset the device and nothing has worked. Interestingly enough, when I did the factory reset, it allowed me to change to the pin but for a short time before changing itself back to the password I originally had. Suggestions or any help would be greatly appreciated. Thanks!
05-03-2023 10:02 AM in
I wonder if going into Settings, Security and Privacy, Other Security Settings and then Clear Credentials might help @Tanysha
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
05-03-2023 10:20 PM in