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Original topic:

Stuttering on S23 Ultra 4K video STILL not fixed

(Topic created on: 18-09-2023 12:24 PM)
1606 Views
Charlestsa1
Explorer
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My original S23 Ultra was replaced in Feb due to stuttering on 4 K video recordings.
Despite many e mails / Customer Service Centre calls nothing ever happens.
Samsung are not aware of this issue despite it being posted on this community Web page,many other pages and videos on You Tube.
Everyone keeps asking the same question.
When is it going to be fixed with a software update.
Samsung and the Experience Store both agree that another replacement phone will not put matters right.
Today Matt in Tech Support saw the video and confirmed that it was stuttering.
Do you have this problem? What has been your response from Samsung?

15 REPLIES 15
joudy
First Poster
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I have this problem with my A73 the 2k 60fps videos sometimes do not work but they work fine on other phones like A22 A71 and for the 4k 60fps never work
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4k 60 on my s23 ultra is fine. Strange
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Amalooly
Journeyman
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I get the Stutter in the first couple seconds using high bit rate in 4K 30. I found if I turn off Stabilisation it doesn't do it. Weird!
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Apologies for my ignorance but wouldn't 4k 30 be stuttery anyway as its half the frame rate?
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Amalooly
Journeyman
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Are you using high bit rate option in advanced features?
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Yes I'm using 60
Babishko
Hotshot
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Does this problem occur on any video player that you use @CharlesTSA, or do you only use the one video player?. I record A LOT of 4K 60 video myself on my S23 Ultra and don't have any stutter issues, and am trying to imagine what this problem would even look like?.
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Amalooly
Journeyman
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OK cool. Thx. Mine does it on 30. Found turning off Stabilisation works on 30. Not a good solution though.
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It isn't but 30 fps is choppy anyway
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