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Simcard problem

(Topic created on: 04-05-2024 10:59 AM)
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Carmen Brown
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Hello! I have a Samsung S23 ultra with a Orange Spain simcard. For some reason my simcard does not work anymore, I bought an e-sim and activated it and this does not work either. I think it may be a problem with my phone and not the simcards. Both simcards say "Emergency calls only". I have topped them both up with data and credit, but no luck. I have tried rebooting, removing and all the other suggested troubleshooting problems. I have had no issue with the Orange simcard before and have used it in many different countries roaming. I have recently updated my phone and am wondering wether that has something to do with it?

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Tourbillon De La Vie
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Post software info from Settings/About phone 

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Members_D3jGSEz
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A few people have had similar problems since the last update when using a physical SIM and one eSIM. Hopefully Samsung releases a fix soon.

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BandOfBrothers
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As a troubleshooting step see if your sim card works in another phone @Carmen Brown 

Also you can reset the network via Settings > General Management > Reset > Reset Network Connections. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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