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Samsung s23 fe trio offers

(Topic created on: 27-01-2024 09:37 PM)
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w8manc
Apprentice
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Can you advise on how to claim buds and cash back, when I got the phone deal as a free upgrade?
On the forms it required a monetary amount paid before I can proceed , however it won't let me put in £0.00? I understand this regarding the cash back, but not the buds? Any help welcome. 
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9 REPLIES 9
Flossyd
First Poster
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I'm having the same issue. I paid £30 as part of my contract upgrade and the system advises this value is too low.

It also requests an invoice number which I don't have. I received a printed receipt which does not include an invoice number.

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BandOfBrothers
Samsung Members Star ★★
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Hi @w8manc 

When I claimed the £200 cashback fkr my Samsung Galaxy s²³ Ultra there was no monetary amount whatsoever to key in. 

Are you claiming via a Samsung Official page or via a reseller / network you've purchased from  ?

Can you screenshot the page and upload it here please too. 

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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w8manc
Apprentice
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Thanks for reply
It has to be claimed via the Samsung page, the link was provided by ID. I have found an email address directly whereby I can send my info.
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w8manc
Apprentice
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Try emailing s23trio@samsungoffers.claims.
I have sent my info on waiting on a reply.
AndrewL
Moderator
Moderator
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@Flossyd: If you have a printed receipt, then please enter the receipt number, which is usually visible at towards the top of the document. If you're entering the monthly contract payment, and the amount is too low, then simply enter the total cost of your S23, S23+ or S23 FE, and this should be fine. 

LisaC89
Student
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I put £642 as purchase price. When I got the phone through sky, the breakdown showed the phone cost as £642. I've recently done the claim, got accepted the day after so now just waiting for it all. Says within 45 days.

AbiRiley
First Poster
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I got a new s23 fe with tesco and put a claim in for the trio deal, its says its been accepted and wait 45 days, I had to give my bank details for the cash back I assume and will I get the ear buds in the post? What about the Disney plus when and how will I receive this, thank you 😊
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AbiRiley
First Poster
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You put how much the phones cost over the length of the contract and you should have an order number on the receipt or delivery?
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LisaC89
Student
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https://www.samsung.com/uk/boost/disney/

It will ask you to sign into your samsung account, you then click the device you bought and it will give you a code and you can click it to activate. Just a heads up though disney won't allow the code on an account you already have  I just used an old email address and set up a new disney+ account with the code.

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