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S23 Ultra stopped working - will not turn on

(Topic created on: 20-02-2024 07:46 PM)
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BRS145
Student
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Hello,

My S23 Ultra was working perfectly and was charging overnight but must have crashed.  Won't turn on.  Tried the common solutions, charging, letting it sit, power button hold, power and volume, etc.  NO signs of life at all.

No changes to use or connection.  Help!

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6 REPLIES 6
PaulM1
Moderator
Moderator
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Hello there, @BRS145. I appreciate your eagerness to get your S23 Ultra powering on as normal. While I understand that you've already followed some steps already, have you verified that the power adapter and cable themselves are working as expected?

I ask that, as it's possible that your phone didn't charge up when you thought it was charging - perhaps because of an unknown issue with the adapter and/or cable.

I'd recommend checking this first by trying to wirelessly charge your phone (if possible), testing the cable and adapter with another device (again, if possible), and also seeing if another compatible adapter and cable can charge up your phone.

Additionally, I think the following guide will help:

https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-your-galaxy-phone-wont-power-on-prop...

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BRS145
Student
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Tried multiple samsung chargers included wired and the wireless samsung charger.

The weird thing is that it had a ton of battery when it "crashed"

I have also checked the charging port and it appears undamaged.  I can't get it to show ANY signs of life let alone turn on so the article provided is not helpful.  Thank you.

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PaulM1
Moderator
Moderator
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That's very strange indeed, so I'd recommend reaching out to one of our Support Teams to arrange an inspection and repair, or arrange one via the self-service portal. I've provided the links below:

https://www.samsung.com/uk/support/contact/

and

https://www.samsung.com/uk/support/repair/

Please update the thread and let us know when you get to the bottom of this, and keep us updated when your phone is working as expected again.

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BRS145
Student
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I am not in the UK. I tried the Canadian site and I am under warranty for another 3 weeks but it won't let me book a repair. This is ridiculous.

 

jajabaker
First Poster
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ive had exactly the same thing happen to mine. was charging over night and didnt work in the morning. samsung have been zero hope just the same as the service provider. ive never had an iphone but my next p=hone will be one.

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phatsullivan
First Poster
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The same thing happened to me on my standard S23. I had 40% battery when I went to bed, and woke up to 2%. As I went to charge, it died and was unresponsive. I tried 20 different chargers and brought it to several repair shops. I was about to give up when it just started working on my car wireless charging pad. Super weird, but it seems to be functoning normally now! 

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