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S23 Ultra heating up

(Topic created on: 22-04-2024 09:03 AM)
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Samera1
Journeyman
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I've had my phone for just over a year (S23 ultra), after 20 mins of use, the phone heats up so much, I have to put my phone down for a while for it to cool down. Tried optimise. Doesn't really help. 
Any ideas on what I can do? 
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4 REPLIES 4
Neo001
Legend
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Have alreadybtried wiping system cache from the Recovery menu? In the same menu there is an option to repair apps. Also install Good Guardian app. It has a module called Galaxy App Booster. If these don't help, then Good to reset the phone and set it upbas new without using Smart Switch. 

Samera1
Journeyman
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Thank you for your help. I'll try these.
Tourbillon De La Vie
Samsung Members Star ★
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Contact Samsung support, via members app, if it continues to heat up to such extent 

JordanS
Moderator
Moderator
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We recommend having a look at our guide below. This has some further information on increased temps and causes. It would also be worth testing your phone in Safe Mode to see if the increase is being caused by a malfunctioning app that has been downloaded. How to locate this and enter Safe Mode is linked below. 

Temp increase: https://www.samsung.com/uk/support/mobile-devices/is-there-something-wrong-with-my-samsung-mobile-de...

Safe Mode: https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/