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Original topic:

S23 Ultra - Camera does not work. It says "camera failed." Please can you help?

(Topic created on: 15-06-2023 02:50 PM)
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cazlin
Journeyman
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My new s23 ultra camera dies not work. It says "camera failed" I have re started the phone multiple times. I ha e re booted the phone multiple times to no avail. I have no idea what to do next. Please can you help? 🙏

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28 REPLIES 28
PaulC59
Troubleshooter
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You could try going into settings, Apps, Camera and Storage then clear cache and clear data. This might help the app to restart. Alternatively you can download Samsung Good Guardians app as it has a function to optimise/repair apps that might work? Hope this helps
StuartR
Troubleshooter
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On the Samsung Members app go to the support section, then phone diagnostics, tap on camera and it will test your camera.
JAMES4578
Samsung Members Star ★★
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@cazlin Have you checked your permissions to see all is ok there/ Apps-Camera-Permissions. Are on you the latest camera update and are you ab to Reset the camera, via Settings- Reset Settings in the app. An idea to Force stop via Apps-Camera and then clear cache via storage-Clear Data and cache.

could also try in Safe Mode:  https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

If no resolution advisable to wipe the cache partition to clear temporary files, data is intact.

  1. Turn off the device.
2. Connect To Computer or plug in USB-C Headphones , Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release all three keys.
4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

can also repair apps via the same Recovery Menu.

If there are still issues check the Diagnostics to see if any errors are identified. Go to Samsung Members-Support-Diagnostics-Camera. You may need to send Error Report: Samsung Members-Support-Error Report.

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


cazlin
Journeyman
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Thank you I will try this.
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BandOfBrothers
Samsung Members Star ★★
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If the brilliant suggestions su do not resolve this then try a soft reboot by turning the phone off and on. 

Safe Mode may help as a troubleshooting step.

Finally a Samsung Service Centre can help especially if your out of any relevant cooling off period to have the phone swapped out @cazlin 

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

cazlin
Journeyman
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I have done the reset and off/on several times. Thank you
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cazlin
Journeyman
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Thank you 😊
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cazlin
Journeyman
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Thank you
Pugs1957
Samsung Members Star ★
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Don't forget to try safe mode. This will determine if a third party app is the problem.
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