It is with utmost disgust I write this message and it should be used by others as a warning.
Promotion stated: Order your any colour of Samsung Galaxy S3 Ultra, 1TB phone by the 1st of February, 2023 and get it delivered by the 13th of February, 2023.
Come the 13th of February (8am) I get an email stating my phone will not be delivered, with no rescheduled date, so I call customer service, where I spend 1 hour, 49 minutes and 27 seconds, and they tell me it will be delivered on the 27th of February. As angry as I was, I accept the new delivery date and start communicating with them to get a full confirmation via email which leads nowhere.
As I have not received confirmation on the delivery for the 27th of February, Today (23rd of February), I decide to call customer service again, who tell me the stock has not been allocated to deliver the phone and they tell me they will not delver on the 27th and I was put on hold to speak with a supervisor for 1 hour, 14 minutes and 5 seconds.
Then I get an email stating there is no stock and my estimated delivery date is now the 31st of March, 2023.
Now I am furious as I have wasted over 2 hours on calls, I should not have had to make, and I have paid for a phone "I may or may not receive 6.5 weeks after my order was placed with a two week delivery promise".
Samsung has been around since 1938, entered the communication industry in 1969 and is the largest Mobile phone manufacturer in the world, but still cannot calculate stock that it has to sell but instead sells as much as possible before the stock has been manufactured and/or allocated to a specific region and relies on lies to keep customers waiting.
When a chicken farmer is supplying any store, they know how many chickens and eggs they can supply, set correct expectations and pay a penalty if they don't supply their contracted quantity, irrelevant of what happens on their farm. These farmers cannot calculate nature, but still commit to and deliver what has been agreed.
However Samsung make phones which are not reliant on mother nature and still cannot fulfil what they have sold. As such it is done purposefully, based on lies and empty promises, whilst gaining interest from money they have collected from customers and just keep on saying sorry for the inconvenience caused by their lies
THIS IS TOTALLY UNACCEPTABLE AND OFCOM SHOULD TAKE ACTION TO PENALISE THIS UNETHICAL. MANUFACTURERS.
