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S23 trio claim

(Topic created on: 26-02-2024 08:55 PM)
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Avfc21
Apprentice
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Hi people. I purchased an s23 a month ago now got approved for my claim the same day, yet I'm still waiting to receive my earbuds and cashback. Anyone know if I can contact someone about it. 
15 REPLIES 15
Members_DDqDWMZ
Apprentice
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I'm on day 46 still no £100. Got the buds fine about 3 weeks ago. Don't want disney anyway. Samsung told me they have a delay on the payments and its coming from a 3rd party.

 0330 808 0039 is a number for the Samsung promotions team.

Lines are open Monday to Friday, 9am to 5pm. I intend to call them again tomorrow to escalate.

B18ama
Journeyman
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Yes I have checked it and says still processing. I have emailed the team twice and no help at all. I have recieved buds and Disney but no cashback, I brought direct of Samsung so what's the cashback hold up?? Gone the 45 days!! Looks like I'm not the only one not receiving it though !
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Avfc21
Apprentice
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How long was it till you guys received your buds im nearly 40 days in now and haven't heard anything about it.
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Members_DDqDWMZ
Apprentice
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I got the buds in about 2 weeks .

But day 47 no £100. I've emailed several times and called three times. I'm not being given a time frame other than " soon "

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MGLeon
Navigator
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My cashback went into account today, payee is Opia Ltd
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B18ama
Journeyman
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Yayyyy got mine today as well 👏
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