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S23 Repair Time

(Topic created on: 21-11-2023 02:01 AM)
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Troutbeck22
Journeyman
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Hi Does anyone know approximately how long your phone is away for when it gets repaired? I have booked a home pickup . Thanks in advance. 
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5 REPLIES 5
BandOfBrothers
Samsung Members Star ★★
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Different variables can come into play in regards to repair timescales @Troutbeck22 

Such as 

  • How long the phone takes to get to Samsung. 
  • The booking in period. 
  • The amount of work booked in before your repair. 
  • Availability of parts if needed. 
  • Engineer time and availability. 
  • The time to return your phone. 

You can track the repair status https://www.samsung.com/uk/support/repair/track-my-repair/ 

I'm sure Samsung will want to provide a turn around as fast as possible to limit any inconvenience. 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

DannyT
Moderator
Moderator
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We aim for the entire process to take no longer than 7 days. From the collection to the phone being returned to you. 


Welcome to the Community!

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Troutbeck22
Journeyman
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OK thankyou. 👍
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Troutbeck22
Journeyman
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OK. Thankyou 👍
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Members_lzO30bK
First Poster
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My S24  Ultra was collected 7 days ago and the repair still has been carried out! 👎🏻

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