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Phone goes straight to voicemail

(Topic created on: 30-03-2023 07:21 PM)
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kattymart
Student
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My new phone goes straight to voicemail and doesn't ring any solutions?
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5 REPLIES 5
-Robot-
Samsung Members Star ★
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Have you checked with your network provider? As its not the phone that directs calls to vm but your network provider
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kattymart
Student
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No I'll try them thanks
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-Robot-
Samsung Members Star ★
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That's where I would start
AndrewL
Moderator
Moderator
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@kattymart: I also recommend heading to Settings > Connections > Flight mode, and toggling this off if it's active. Furthermore, head to Settings > Notifications > Do not disturb > Off (if applicable). 

If the problem persists, open the Phone app > Tap the 3 dots in the top right > Settings > Supplementary services > Call forwarding, and check to see if 'Always forward' is active, and if your voicemail number is populated here. 

nowdeleted
Big Cheese
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If my phone connects to the house WiFi all goes to voicemail but if connected to my own network the phone can receive calls.
Might be worthwhile seeing if it's the WiFi connecting to a rouge network via WiFi.