I ordered an online exclusive colour on 05 February along with a basic case. The date was shown as “Delivery From 18/02/2023”. I meant this to be that it will be delivered after that. The case was delivered on 13/02/23 but phone was stuck on Processing and when you click for more information, it showed order confirmed. On Saturday 17/02/23, I got an email in the morning saying that the deliver was delayed but did not give a date for the delivery. I went online and it was showing delivery from 21/03/23.
to cancel the order, there was no option to cancel so I thought as they have made changes, I should be able to cancel on Monday. Around 1830, I got message from Samsung and DPD that my phone was with DPD. On Sunday morning, I got text that phone will be delivered between 10 and 11, and it was !
It appears that Samsung either have automated systems that are sending the delay emails or something else is not connecting all their systems together.
I have been reading some other queries here and here is some more information:
I never use smart switch. I download the apps and then restore setting, messages etc from the Samsung back up. This way you get most of your settings back without any issues.
- Disney Plus, my UK order also had 6 months Disney Plus incentive. I searched how to redeem it online and it took me to a page where Samsung says login to redeem, I now have the code.
- Colour of the S Pen (the part that shows at the bottom. The S Pen itself is black but the part that shows at the bottom is the same colour as the rest. I have sky blue but the sides, top and bottom is silver / steel / chrome colour.
- Wifi, I have had no problems connect to 6E wifi router and there have been no connection issues.
- The clear, basic case. I have that case (because why go for a particular colour and then hide it under a case). It was extremely tight, but then I discovered by accident that the sides of the phone has a clear protective tape on them. If you remove it, it will be easy to take it out, put it inside the case.
I know this is no comfort to those who are having delays in delivery and issues with the phone, but as you are spending so much money on the phone, I hope you all get to enjoy it and get yours delivered soon.
