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Hey everyone my s23 ultra pen has broken and stuck inside what shall I do ?

(Topic created on: 09-01-2024 12:36 AM)
610 Views
Amiri23
Apprentice
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It's under warranty with Samsung and also I purchased a Samsung cover as well for accidentall damage and theft.
3 REPLIES 3
DarksideofTheGalaxy
Pathfinder
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I have the galaxy s23 ultra, and I would have thought that it would be possible to get the s pen stuck in the phone. I would suggest connecting samsung about this as your phone and s pen should still be covered by your samsung warranty
BandOfBrothers
Samsung Members Star ★★
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Contact Samsung Care + @Amiri23 if that's the cover your paying for. 

call 0333 000 0333

https://claims.samsungcareplus.assurant.co.uk/pages/contact-us 

https://www.samsung.com/uk/support/repair/ 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

davehorne
Troubleshooter
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I could imagine that removing or attempting to remove a phone case while the S-Pen's spring loaded top is in the out or up position could cause damage to the S-Pen and cause it to become stuck inside the phone.

It's important that the S-Pen's spring loaded top is in the closed position when removing the phone case. 

I suspect this is the cause of this problem, but I could be wrong.  :smiling-face: 

 

Watch4 Classic
Galaxy S24 Ultra / 512 GB / Microsoft Launcher / Spigen Thin Fit case