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Galaxy S23+ wifi connected without internet

(Topic created on: 22-03-2023 01:02 PM)
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Rachel105
Student
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I have seen everywhere online that the S23 Ultras are having issues with the WiFi connected without internet error; however, I haven't seen that it has affected any other models. My S23+ is having the same issue and I have done all the recommended troubleshooting to fix it up to factory resetting my phone. Has anyone else had the same issue with an S23 or S23+?

29 REPLIES 29
Vanyamish
Apprentice
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It's not the router. It's the firmware for wifi 6e

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Aklima
Big Cheese
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Have u tried contacting ur network provider?
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rpiengr
Apprentice
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Yes, I've had Wi-Fi 6 turned on. This problem has not been continuous; sometimes it works. But, I also have lots of problems when trying to do a Wi-Fi call from home. That seems to work when I'm not at home. So, I've turned off Wi-Fi 6 and will see how it does in the future. 

Here's the process I followed on my Asus Zen router:

To disable WiFi 6 on your ASUS Zen router, follow these steps:

  1. Access the Router Settings: Open the ASUS Router App or log in to the router's web interface.
  2. Navigate to WiFi Settings: In the app, goto Settings > WiFi > Wireless Settings > Network Settings. In the web interface, look for Wireless settings.
  3. Disable 802.11ax Mode: Turn off the “802.11ax mode” (WiFi 6) option. This will affect all bands (2.4GHz and 5GHz) if you are not using Smart Connect.
  4. Save Changes: Make sure to click Apply to save your settings. This will revert your router to using WiFi 5 and earlier standards.

 

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Blessed4life
Black Belt 
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I'm still using WiFi 5.
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Vanyamish
Apprentice
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Of course I have. They came by and checked all the hardware. All roads lead to the phone. No other device has this issue. I have laptops, tablets and people connect other galaxy and Apple devices just fine.

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Vanyamish
Apprentice
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That's my point sir. This issue is with wifi 6e. It connects to wifi 6e, drops it to wifi 6 and then drops the wifi signal all together. "Connected without internet". I've tried every piece of advice on the internet and even got the internet provider to do a full on-site hardware check. Zero luck. All points to Samsung galaxy s23 issue

Vanyamish
Apprentice
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Can't use wifi 5 with my router and modem. Google fiber is dead set on having wifi 6 and wifi 6e with their hardware. I can't dumb it down in the UI on my fiber profile

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Blessed4life
Black Belt 
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OK, i hope you find a solution to your WiFi issue. I'm sorry I couldn't provide any information to help you.
Aklima
Big Cheese
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What u explained, also happened to me. I called my network provider and they replaced the Internet box. Sometimes the Internet drops.
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rpiengr
Apprentice
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I have a regional ISP that just drops a fiber optic cable at my house; I then add a modem and router.  So, I can disable WiFi 6 as I explained in an earlier post.  The jury is still out on this, but disabling WiFi 6 for  my Galaxy S23+ is the most likely solution I've seen so far.  I'll give it a few weeks and see if that makes a difference.