Front camera

[Tomas255]

I have S23 Ultra only 2 months and front came is not working I restarted the phone I cleared the cache everything but still not working the phone never dropped on floor or something I cantacted help support on Samsung page and they said to me that I need to send my phone to them and they will fix it but I'm unlucky because I have to pay for repair this is my contract phone from three and I didn't added insurance 

To be honest this is my last Samsung phone in my life! 

[PaulM1]

Hi, @Tomas255. It's important that you get your S23 Ultra's camera working as expected again.

Please can you elaborate on the specific issues that you have encountered with the front camera (e.g. the ways in which it is not working), and can you also confirm whether the engineer has actually inspected your phone to determine whether the repair is chargeable (or were you advised that it was likely to be a chargeable repair)?

I look forward to hearing back from you.

[davehorne]

Have you gone to Settings / Battery and device care / Diagnostics / Phone diagnostics?  

Please write back when you learn what the issue was and how Samsung responded.