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Face iD is bad

(Topic created on: 15-04-2024 07:31 PM)
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wink-face
Journeyman
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I bought a Samsung S23+ recently. I have issues with my face id. I have had an iPhone as my recent phones and I never had this issue. When it's slightly dark, thr phone doesn't pick up or sense my face. It just keeps looking. Even though there is still light and it's not fully dark. With my husbands iPhone 14, it works perfectly even in full darkness. Does anyone know why it's like this? I have updated the software and I don't know what more I can do. Thank you guys :smiling-face:
12 REPLIES 12
BandOfBrothers
Samsung Members Star ★★
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@wink-face 

Settings > Security and Privacy >Biometrics > Face Recognition > Set up alternative appearance.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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wink-face
Journeyman
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@Daz73r, thanks, that helped.
Daz73r
Helping Hand
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No problems enjoy your phone
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