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Ending call after 16 minutes and 38 seconds

(Topic created on: 05-04-2024 02:06 PM)
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Members_7Zobs1C
Journeyman
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After 6.1 update its not possible to talk with people in phone more than 16 min & 38 sec ....
I call back, same procedure every time.
As far as I can tell it seems to only affect outgoing calls...
Anyone else? Any suggestions?

___________
Update.
Now I have try the following:
Clear cash for phone app
Renew phone operator settings
Clear cash from boot menu
Still same problem... tomorrow I will if possible try with another sim card.
Update 2.
Today I went to my phone operator store and got a new SIM card and look if there was something wrong with my account. Nothing wrong and still same issue.

17 REPLIES 17
corb06
Explorer
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It seems to be 6.1 related. My S23 Ultra does this also. 16 min 39 seconds, then disconnect. 

Also my friends S24 Ultra does it also, and another friends ZFold 5 does this as well.  Two of us have Tele2 as an operator. Last one unknown.  Also, this happens when we call other people, not just one of us. 

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MiinaKrim
First Poster
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I have the exact same problem as you. 16min 38 seconds and call just ends. If lucky it lasts 16min 42sec seconds.

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_cQW0WiK
First Poster
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I have the same issue. Tried multiple different operators with the same result (all outgoing calls being disconnected after 16m39s)

 

After hours of trying different things, checking logs with adb and logcat, I've found a workaround which seems to work, at least sometimes, until samsung fixes this bug: 

Call and wait for answer, then put the call on hold for a couple of seconds and then resume the call.

Did 2 tests and was able to get the both calls way past 999 seconds (16m39s).

 

Hopefully this workaround works for you guys as well, until Samsung stops ignoring this very serious issue and fixes the bug.

Just a matter of time before someone is calling emergency services and have their call disconnected due to this bug.

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Camhol
First Poster
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I also have the exact same issue after the 6.1 UI update. All outgoing calls gets cut off after exactly 16 minutes and 39 seconds.

This is extremely frustrating as it's impossible to call any authorities and wait in queue.

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corb06
Explorer
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This is still not adressed! Problems still remains with Tele2 and Samsung 6.1 OneUI. 

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Camhol
First Poster
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Seems like we're hopefully getting a fix next week, found this thread: https://eu.community.samsung.com/t5/samsung-lounge/disconnect-calls/m-p/9720941

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MiinaKrim
First Poster
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Any news. Have you gotten your phone to work? I had a tiny update but it still ends calls after 16min 38sec. But if other people call me we can talk until we are done so no problems that way. Not sure what to do.

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Mobsyr
Explorer
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I have s23 plus same problem here I Sweden & tele2 , I found out if you place your call on hold it survive till 35:00 minutes, but can't call any government authorities and wait.

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