Dust inside the lens

[Mariotrucker1980]

Samsung S23 Ultra costs a lot of money, a company like Samsung should not allow such mistakes, but my eyes can't accept it, a bit of dust in lnside lens probably won't affect the quality of the photos, but paying this much money I want a flawless phone. 

[Tourbillon De La Vie]

Contact Samsung support 

[BandOfBrothers]

I totally agree @Mariotrucker1980 

Quality Control should have picked that up.

How long have you been in possession of the phone ?

[Mariotrucker1980]

The dust is inside and not outside, Unfortunately, such mistakes should not happen, this phone should not pass quality control

[Mariotrucker1980]

I bought the phone a month ago, but only yesterday I unpacked it. Today a DPD courier came and took it to Samsung for investigation

[JAMES4578]

@Mariotrucker1980  Hopefully resolved satisfactorily, agree it is not something that should have been missed in any device but particularly a flagship.

[BandOfBrothers]

Unfortunately once something is seen it can't then be unseen 😕 

I would urge anyone having a phone delivered to unpacked it straight away to ensure one is happy with the phone aesthetically and with how it performs.

As Samsung UK provides a 14 day Cooling Off Period to have the phone swapped out or refunded.

Would you let us know how you get on please @Mariotrucker1980 

[Mariotrucker1980]

Of course, I will let you know as soon as I have information from Samsung

[Mariotrucker1980 · Accepted solution]

Good morning. In regardless to my post, my phone has been fixed by Samsung.