Boost offers

[marswil]

Hi all I have a s23 ultra and whenever I try to claim any boosts it days device not eligible I have twice been onto customer support who said they can't understand why its not working they suggested I reset my phone delete my samsung account and create a new one clear cache change browsers absolutely nothing works has anyone any clues please.

[Glenntech]

Advise you check the terms and conditions of the offers.
Example: if you've had YouTube premium before, you won't be eligible for the offer

[marswil]

I haven't had YouTube premium before and none of the offers work samsung themselves mentioned about YouTube and said they couldn't understand why none of them would work.

[AndrewL]

@marswil: Where did you purchase your Galaxy S23 Ultra from, and where are you currently located? If the device was intended for use outside the UK, then this might explain why you are unable to claim the Boost offers, as they are only open to customers in the UK and Ireland.

[marswil]

It was from a company called fonehouse in the UK on the three network.

[BandOfBrothers]

I'm wondering if they have supplied a phone from the grey market i.e known as grey imports. 

If so the system would pick up from the phone's System details that it may not be eligible @marswil 

Have a word or Google search which phone's this seller provides.

[marswil]

Hi I thought of something like that or if it had previously been used but it all seemed in order.

[DNLMJ]

I have the same issue. When I click on the select device button nothing happens and it fails to take me to the partner to claim an offer.

[marswil]

Contacting samsung is fruitless so I don't know what the answer is unfortunately.

[DNLMJ]

OK I have just reported the issue to an expert in live chat. They told me to clear my cache and try again. That did not work. Then they wanted to remotely access my device to help me claim the Disney Plus offer and I said hell no. So I said to them  that I will wait for Samsung to fix the Select Device button on the Samsung Boost website. I also told them that it's happening to lots of people and we have been discussing it in the Samsung Community online.