Backup Issues

[jvk]

Currently, my S23 Ultra refuses to complete a backup for some reason. I have tried FIVE TIMES today and, each time, it gives up after around half an hour! To be fair, it's never been fast at backups, always taking over an hour, unlike my S21 Ultra! Doesn't even give any reason why. Any ideas please 🙏 

[AndrewL]

@jvk: Please note that I have removed your screenshot in accordance with data protection regulations, as it contained your email address. Feel free to repost the image with your email address obscured, or removed from the picture.

I'm not sure why the backup isn't completing, however this may be due to a temporary server issue. I did note that you had an unusually high number of apps (1025) which might cause some issues in the backup process. You could try connecting to a charger, connecting to Wi-Fi, then allowing the automatic backup process to kick in, to see if this helps. Alternatively, please try again in 24 hours to allow time for any temporary server issues to be resolved.

[jvk]

Thanks for the above. Will try again tomorrow. Connecting to charger never seems to work either as it always fails during nightly charging. It's always connected to WiFi. As mentioned, it has always been slow to backup even when new and it had far less apps installed that were carried over from my S21 Ultra.

[BandOfBrothers]

Hi @jvk 👋 

Is your phone close to it's internal storage capacity  🤔 

Or if an upload is over 1Gb this can cause issues. 

Sometimes switching to Wi-Fi or Mobile Data or visa versa can help. 

Also try > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

Some possible help links. 

https://eu.community.samsung.com/t5/galaxy-s23-series/backup-not-working. 

Samsung Link > Issues with backing up.  

If i can be of any further help please don't hesitate to ask  😎 

[jvk]

Just tried again and........it failed again! S21 Ultra, on the other hand completed backup without any issues.

[jvk]

Despite several attempts, still unable to complete backup on my S23 Ultra, any further ideas please 🙏

[jvk]

Another month has passed and my backup is still failing! I have sent feedback to developers on this and, to date, am still awaiting a response!

[TomB_1]

Have you had any reply from Samsung to this? My new S25 + has just started doing this for some unknown reason!

[jvk]

Hi, not one that has resolved my issue, I'm afraid! I'm now trying to "mirror" my S23 Ultra to my S21 Ultra so that I can backup there and factory reset my S23 Ultra. I had hoped to upgrade to S25 Ultra but am less than impressed by it and have decided to stick, at least for now.

[TomB_1]

Thanks for your reply! That's such a shame you'd have thought this would have been fixed by now! I'll be logging it with Samsung today too so that's another ticket they'll have to look into!
Also re the S25, yeah if I'm honest, I am a bit annoyed I didn't listen to all the pre-reviews before ordering. I should have stuck with my S24+, but the deals on Samsungs website sucked me in! Its basically the same phone!