The reality is that the S22 series has been plagued with gremlins, starting with the phone’s delivery for pre-orders. Some of the problems have been more severe than others and in some cases something as elementary as having phone calls. There are always the usual posters for whom the phone is near perfection, but the number of people “ranting” is an indication of how Samsung lost it on this phone, a flagship and, very expensive one.
Reporting problems with the members app is a mixed bag. They might produce a fix in certain cases but not always. The phone has issues whilst recording in slow motion mode. It jumps from normal speed to slow motion speed randomly at any time within the recording. I reported it, send logs and a copy of video showing the problem. They came back with the usual, clear cache, restart phone, blah, blah. Those are the thing that I would try by default. I would only try to ask for help when I have exhausted the “obvious” steps. However, I did it again and created a new report and a new video sample to have the same results. They came back saying that I should do it a while after the reboot. It is not my phone only. My partner’s S22 Ultra behaves exactly the same, but they act like nobody ever has reported such a thing and no solution has been produced.
Clear cache, optimising apps, factory reset will not change any of the problems. I clear cache and optimise apps with every monthly update. I have reset the phone to factory settings, and it only adds the problem of setting up the phone again. It only serves as pretending to do something, but the final result is the same.
I am a very light user and had experienced a few issues. I do not have any social media apps other than WhatsApp. I also use VLC, Samsung health, calls, messages, and the stores apps. Occasionally, YouTube opens when clicking a link. The stock camera app and Expert Raw.
It is not a matter of expectation, getting a flagship phone should mean exactly that. Nobody is expecting to buy a cheap low-cost ticket and receive and first-class service, but it also works the other way around. If one is paying top dollar for something, then it is reasonable to expect a higher quality product.
I am not confident that Samsung will put more effort into resolving these issues. Like any other company, their main goal is to get our money. I am doubting if Samsung will be the make of my next phone and if they are I definitely won’t be pre-ordering.