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Original topic:

Worst customer service of all time.

(Topic created on: 02-02-2023 03:34 AM)
heedi
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Hands down worst customer service by Samsung.
I am waiting for my order which is more than a month late. And Samsung representative on call is calling me straight away lier for that. And calling me fool to not cancel the order and buying it from 3rd party. 
That after Holding my money for more than a month, and not telling me anything regarding it.
Where my only question was, when would my order be delivered, as people around me are getting it even after ordering it much later. 
They are hitting new low's.
28 REPLIES 28
nageab
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The inner screen of the Samsung z3 Fold appeared with a think black line straight through the middle of the hand set and within 1 day it was a thick black line, inner screen stopped functioning and had bubbles appearing on the screen protector. I called Samsung customer repair centre and they issued a repair number, and the phone was collected. So far the experience was good (as expected).

However a few days later I received a call stating the phone was out of warranty due the damage on the hinge and wanted to invoice me with a bill for over £500 to repair it.

What's estonishing, ever since I bought the phone was covered with a shatter proof protection case covering the entire outer layer of the phone especially the hinge area (photos of which was provided), so it's virtually impossible for any damage to have occured . But they then return the phone back to me with the damage to the side and said we can't do anything about this.

The matter was then escalated to the senior management and their response was its not the engineers fault and accused me of damaging the phone.

I’m disappointed with the service received, I sent the phone in near perfect condition except the issue with the screen and received the phone with scratches at the bottom corner of the phone. When asked about this i was then accused of damaging the phone myself as "it was not the courier nor the service centre's fault" so when asked who’s fault was it? the response received was a repeat of it wasn’t the service centre or the couriers.

I shouldn’t have to mention this but I have been a loyal customer of Samsung Phone since Samsung Note 2 back in 2012 and never once did i complain about the phone as i didn’t have too, however when an issue did arise i.e. the screen on the Samsung fold i was accused of damaging the phone myself despite having the phone protect from all angles as you can see from the images

The phone cover was never removed ever since the phone was purchased (the original QR code sticker is still in perfect condition placed at the back of the phone ever since it was first bought!)

So now I have a phone with a screen doesn't work and damage to the hinge caused by their repair centre and apparently the matter has been escalated to the highest level and they now consider the matter closed.

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bbk1
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Samsung has the worst worst worst customer service. Chat experts are the stupidest people. 

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Terrible Service
First Poster
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Agreed, incredibly difficult to contact anyone, to supply information or even complete a discussion without being kicked off.

Agents do not help you, do not take any action to book a service or contact you if you get disconnected.

Essentially they appear to be trying to make you give up.

Stay away from Samsung, or you will regret getting involved.

Ridiculously terrible.

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Mad1409
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I’ve been waiting on a refund from a service call that was never performed on my Samsung appliance.  It’s been over 3 months.  No call back from supervisors, no emails, no information what-so-ever.  Last contact with them was a week ago.  I will never purchase a Samsung product again.  Horrible customer service.

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holdem518
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agreed

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holdem518
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worst of all time

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Molly2015
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Took me 2.5 years to resolve my fridge. Absolutely a joke. I will never buy anything Samsung again. 

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Molly2015
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Took me 2.5 yrs to resolve my fridge issue. When they finally deliver, their company ANC damaged the fridge and my front door to bring in the family hub fridge. Then that took another 7 months to resolve. Honestly never everrrrr will I put myself in the situation to deal with Samsung again. I would advise every one to refrain from buying any of their products. 

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Molly2015
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That escalation took 2.5 years to resolve. A load of ***** to keep you waiting time after time. Make a complaint to the telecommunications ombudsman. 

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