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We need a class action lawsuit!

(Topic created on: 21-04-2023 06:16 PM)
1687 Views
ykeyre
Explorer
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Samsung has knowingly sold inferior Exynos chips to us that heat up and drain the battery just by using light Web browing, WhatsApp, Tiktok etc. I am lucky to get 3 hours of SOT with light use on 1080p and 4G connectivity. 

Rest assured that I will be taking Samsung to court. 
8 REPLIES 8
Babishko
Big Cheese
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Respect to you and your opinion @ykeyre, but I have to counter and say that I found my Exynos S21 Ultra to be a brilliant device even in comparison to my new Snapdragon S23 Ultra. The phone doesn't overheat and it's battery life is good to this day. It's camera is fantastic; indeed photography wise it can give my 23U a Battle Royale. Only photographic style differences separate them. The SOT of the 21U is still very very good even after 2 years of hard use. Light use still gives me @8 hours+ screentime. I have to defend the phones Exynos chip as it has not let me down at all. My previous Note 9 and S7 Edge were both Exynos devices and are still working well today but only in light use and they were brilliant devices also performance wise.
I think you need to be aware that even Snapdragon chipped phones can have overheating and battery drain and poor SOT as this can be caused by factors outside the chips control such as rogue apps or general bugs and glitches and a whole raft of other potential factors. All this Snapdragon chips being better in every way than their Exynos counterparts is all media hyped and blown up out of all proportion. I love my Snapdragon S23 Ultra don't get me wrong, because, like all my other Exynos devices, it performs brilliantly. I don't believe there are bad chipsets; just poorly set up phones.
Fiona26
Samsung Members Star ★
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I totally agree with you @Babishko. I can not say one bad thing about the s21 ultra, or any of my previous exynos devices before. One issue with screen on a note I've had, nothing to do with chip or performance. Just got unlucky with a bad screen.
HootleTootle
Voyager
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Whatever you're smoking, it's probably bad.
JAMES4578
Samsung Members Star ★★
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I agree with the responders here,  Snapdragon processors may have been superior in the past but I think that in recent years the difference is less marked and personally not had a real issue.   However shall we say we have always had some Members who were Snapdragon Fanatics  (even if some had no personal experience, that was pre the S23 Releases anyway)    I know  are impressed with the S23 Ultra but not all to do with the  the processor and some have said they have had good experience  with both processors.  This article suggests they both generally  perform well in real life usage though Snapdragon a bit ahead.https://www.xda-developers.com/samsung-flagship-cpu-performance-exynos-vs-snapdragon/ 

Issues are often to do with set up ,though obviously there can be faulty units.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


nowdeleted
Big Cheese
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I did consider upgrading to a s23.... but is it better than the s21 I own.
It works seamlessly and problem free. OK it has a exynos chip, so what the phone does what I want and 4 days charge is good enough for me.
BandOfBrothers
Samsung Members Star ★★
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Hi @nowdeleted 

That's really a question for yourself to explore and ultimately answer.

Enjoy the journey of upgrading or not.

@ykeyre 

I can only go on my own experiences in my response to you. 

Like many I've owned Samsung phone's both with the Exynos soc and the Qualcomm Snapdragon soc inside.

For me both have performed as they should have.

Sometimes software and bugs has a hand in a phone misbehaving which is why Samsung continually work on this with also sending out updates.

Some use apk files which can cause a negative impact.

Some apps can clash causing conflict. 

Sometime ago I purchased a Samsung Note²⁰ from Samsung UK with the Exynos soc in and then I imported the same phone from Samsung Hong Kong with the Qualcomm Snapdragon soc inside to see what if any the differences were.

The Qualcomm Snapdragon soc offered better optimisation so gave about an hour better battery life than the Exynos soc. Everything else as far as I could see was the same.

Neither overheated.

In fact I  haven't owned a Samsung phone that has overheated. Overheating meaning a pop up message advised as such and or shut the phone down.

My current phone's which are the Fold³ with the Qualcomm Snapdragon soc inside and my Samsung Galaxy s²² Ultra with the Exynos soc are both running seamlessly.

I certainly do not in anyway dismiss any persons viewpoint on the different versions of soc or the discussions left of some experiencing various problems with their phone's.

That is their experiences and deserve respect and what help we can offer on the Samsung Community Forum. 

Those we can't resolve need to speak directly with Samsung to reach a resolution. 

I've seen many posts here and elsewhere about taking Samsung to court over their phone having the Exynos soc inside. 

You must do what you think right.

If I can be of any further help then please don't hesitate. Take care.  😎 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Steven9761
Troubleshooter
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I'd strongly suggest you take a look at BATTERY GUARDIAN on your phone, to see what "rogue" apps are using most power. Are the top 5 apps "legitimate" (from reputable developers, via the Google Play Store and/or Samsung Store)? It might not necessarily be true in each case, but maybe an app is using far more power than appears necessary, perhaps because it is running hidden ads, for example. If that is the case, delete these apps immediately. If you also have antivirus software on your phone, run it too.
Mustangjack06
First Poster
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I am starting a class action that you can join.  I'll just need name phone number and email for the lawyer.

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