Update failed

[Chelle41]

Hiya all

I've been trying to do the latest software up date, it attempts to download and then fails. I get the message below every time. I've got plenty of storage space, my Internet is fine so I'm at a loss of how to fix this! Any suggestions? 

[Tourbillon De La Vie]

Try with smart switch and pc. Although, it sounds, to me, like your connection is causing the issue 

[Blessed4life]

Hi, try disconnecting your VPN & then try updating to see if that helps.

[Daz73r]

Battery needs to be over 40% if I remember correctly

[Maria_vm]

Yea Im pretty sure it does. Maybe update it after charging and see if that helps.

[JAMES4578]

Hi @Chelle41  It is likely due to insufficient charge as has been stated,some sites suggest  70% minimum is recommended. Some tips in this article https://www.nextpit.com/what-to-do-before-an-android-update   Best to charge first before going down the Smart Switch route