Today I performed the recommended software update on my Samsung S22 only for my phone not to recognise my password a password I use in nearly every every Facit of my life and even on my work phone with no issue. A password I have used successfully for over 20 years again no issue, no issue but on two occasions two occasions Samsung has pushed a glitch update.
The first being four months ago when my Samsung S20fe had the same issue. That time I lost all my pictures, pictures of my new born son being the most important. (My fault as they weren't backed up properly by me.)
So I was well versed in the procedure of Samsung failure, i had even set up the Samsung account to allow a force unlock in case of this event which didn't work.
In a last ditch hope I attended my local store in Trafford Centre, Manchester where the smug none helpful technician told me I had clearly forgotten my password, despite my explanations the response of the computer would never be wrong was very helpful.
I have read countless webpages and fan pages now detailing how this happens regularly with Samsung updates clearly a software failure on samsungs behalf. I've had samsungs for more than a decade always excited by your technology. However a mixture of software failures and frustrations and what I can only describe as shockingly poor customer service I will never buy another device and I will actively tell anyone who asks my opinion to buy anything else to save them the same experience.
